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SLIDESHOW: Five M

Making social networks part of an existing customer relationship strategy is essential to keeping up with, and responding to, customers on the social Web, according to new Altimeter research. The essential five M's

Social CRM

Making social networks part of an existing customer relationship strategy is essential to keeping up with, and responding to, customers on the social Web, according to new Altimeter research. Social CRM vendor Radian6 explains how social CRM is not like a call centre

Open Text invests CD$225 million in R&D

The enterprise content management vendor focuses on green IT, mobile apps and high-performance systems over the next five years across its Waterloo, Ottawa and Richmond Hill centres. Plus, 400 new jobs will be created

Narus develops a scary sleuth for social media

The company's Hone technology works with NarusInsight to connect different profiles to one person. Narus plans to hype the technology, which is geared toward tracking anonymous criminals on the Internet, later this week at the RSA conference in San Francisco

Review: Databases built for social networks

Neo4j, Cassandra, and FluidDB represent a breed of databases that swiftly search social networking data. What you should know about each of them

OPINION: Outlook harnesses social collaboration

No longer just an e-mail client, Microsoft wants it to be your social hub. Through social connectors, busy business professionals can stay in touch and manage all their social networks

CATA puts innovation debate on LinkedIn, Facebook

The Ottawa-based Canadian Advanced Technology Alliance is reaching out to the general public on social networking sites like LinkedIn and Facebook to start a discussion on Canada

E-mail to become extinct in 10 years?

IM and Facebook more popular than e-mail with younger generations. What will become the dominant mode of communication in the future?

Study: Facebook, Twitter use at work costs big bucks

Social networking use in the office costs U.K. businesses about $2.25 billion a year rn

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Technology is an over-used word

It seems as if almost everything is a technology – wireless technology, information technology, and more. Do you think that technology is an over-used word? Let’s look at one particular phrase in more detail: emerging digital technologies.

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