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Managed Services & Outsourcing

RingCentral drills down the opportunities for AI to revamp customer interactions

Ashee Pamma - March 8, 2024

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

Paul Barker - March 5, 2024

As Broadcom sells its EUC Division, frustration mounts for many

Paul Barker - February 26, 2024

Global tech spend set to grow a healthy 5.3% in 2024, says Forrester

Paul Barker - January 23, 2024

Technology companies faced a difficult 2023 due to a range of issues, but this year looks far brighter, new findings from Forrester Research reveal. Forrester...

A Q&A with Rubrik CEO and venture capitalist Bipul Sinha

Paul Barker - January 18, 2024

Bipul Sinha did not become a successful entrepreneur, engineer and venture capitalist by following staid career moves and adhering to traditional business strategies or...

Info-Tech analyst, VMware partner denounce Broadcom’s new channel strategy

Paul Barker - January 9, 2024

Broadcom gave the market, and specifically the channel, an unwelcome New Year’s surprise when it announced plans to end the VMware partner program effective...

Broadcom drops bombshell with ‘termination notice’

Paul Barker - January 3, 2024

A “termination notice” sent to VMware channel partners by Broadcom on Dec. 22, as they were preparing to head out of the office for...

Firms unprepared for AI’s ‘massive’ energy requirements: Pure Storage

Paul Barker - November 13, 2023

Data storage vendor Pure Storage, in association with Wakefield Research, released a new report today that identifies the hurdles organizations across industries face both...

Snowflake’s AI Breakthrough: Introducing New Managed Service Features

Paul Barker - November 3, 2023

Data cloud company Snowflake this week launched Snowflake Cortex, a managed service which it said enables organizations to more easily discover, analyze and build...

ServiceNow’s Update: GenAI’s Role in IT Service and Hyperautomation

Paul Barker - October 30, 2023

It has been a busy year for ServiceNow when it comes to generative AI (GenAI) development, something not lost on company chairman and chief...

Pure Storage intros new DRaaS, pledges to cover power, rack space costs

Paul Barker - October 12, 2023

Pure Storage has released what it described as “new data resilience offerings” that include Pure Protect//DRaaS, which it said is targeted at VMware sites...

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Why iOS makes more money for Google than Android does

IT service management is key to enterprise digital transformation, says new BMC report

Broadcom drops bombshell with ‘termination notice’

As Broadcom sells its EUC Division, frustration mounts for many

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3 routes tech CEOs can take to expand RPA services

Gartner - June 14, 2023

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...