Articles Related to service-level agreements

It may be time to fire your outsourcer

Find out the nine signs that you should can your IT outsourcer

Gartner: Last resort IT cost-cutting strategies

The research firm offers advice for desperate enterprises who have already chopped budgets but need to reduce their expenses even further. Exercise caution before taking these measures, an analyst warns

Symantec survey paints bleak image of data centre

The security firm says skill shortages, increased complexity and growing pains associated with virtualization and consolidation all make running IT infrastructure harder than ever. We offer the Canada-specific results

More CIOs checking out best-practices library

As far as British imports go, the IT Infrastructure Library (ITIL) may not be as big as the Beatles. But the methodology is gaining adherents among CIOs who want to better manage the quality of the services they deliver.

Panel: Telcoms expected to drive ASP consolidation

WorldCom Inc.'s planned US$3 billion acquisition of Intermedia Communications Inc., which WorldCom announced yesterday is the first...

AT&T and IBM forge US$450-million e-business hosting deal

IBM Corp. has entered into a US$450 million agreement with AT&T Corp. to develop electronic-business services using...

Visual Insights gives insight into network

Visual Insights Software for Application Performance makes it easier to get more valid and detailed information about how managed devices on a network are performing, according to one analyst.

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