Articles By Tracy Mayor

Self-service IT: Are users up for the task?

Self-service IT: Are users up for the task?

Self-service procurement. Self-service business intelligence. Self-service recovery. User provisioning in private clouds. It's a wondrous world for end users today...

January 18th, 2012 Tracy Mayor
The supple supply chain

The supple supply chain

Faxes. Phone calls. Desk-bound quality specialists storing thousands of pieces of paper in hundreds of binders.These were the ways that...

August 22nd, 2004 Tracy Mayor
More CIOs checking out best-practices library

More CIOs checking out best-practices library

As far as British imports go, the IT Infrastructure Library (ITIL) may not be as big as the Beatles. But...

May 4th, 2004 Tracy Mayor
Applying Six Sigma to IT operations

Applying Six Sigma to IT operations

Some of the largest IT organizations are looking trim and vigorous these days. It's no miracle cure or diet of...

February 29th, 2004 Tracy Mayor
Popular electronic learning has its place

Popular electronic learning has its place

At Corporate Training High, e-learning is the cool kid, the smart kid and the class bully all at once. It's...

February 28th, 2001 Tracy Mayor