Articles By Stephanie Overby

10 signs your outsourcing provider will dump you

10 signs your outsourcing provider will dump you

FRAMINGHAM, MASS. -- Some of the biggest IT service providers have programs in place to extract themselves from relationships with the...

July 5th, 2012 Stephanie Overby
IT outsourcing system is broken

IT outsourcing system is broken

FRAMINGHAM - Andrew Wasser's perch affords him a broad view of the IT outsourcing industry. Wasser serves as associate dean...

March 30th, 2012 Stephanie Overby
When customer service needs fixing, ask the CIO

When customer service needs fixing, ask the CIO

When Humana CIO Bruce Goodman added chief service officer to his title in 2002, there were few archetypes for combining...

October 6th, 2011 Stephanie Overby
U.S. pays contractors twice as much as staff

U.S. pays contractors twice as much as staff

As the so-called Supercommittee — the U.S. Congress's Joint Select Committee on Deficit Reduction — looks for ways to cut...

September 16th, 2011 Stephanie Overby
What HP’s new strategy means for its outsourcing customers

What HP’s new strategy means for its outsourcing customers

The specifics of Hewlett-Packard's planned shift away from hardware remain unclear, and opinions about the company's stronger focus on enterprise...

September 7th, 2011 Stephanie Overby
IT outsourcing tips we can learn from midsized companies

IT outsourcing tips we can learn from midsized companies

While midsize companies came later to the IT outsourcing party than their big company counterparts, recent research shows that they...

September 2nd, 2011 Stephanie Overby
Spirits Distributor Serves Real-Time Business Intelligence

Spirits Distributor Serves Real-Time Business Intelligence

Charmer Sunbelt Group CIO Paul Fipps doesn't usually make IT investment decisions on instinct alone. Except, that is, when it...

September 1st, 2011 Stephanie Overby
CIOs lack adequate cloud computing knowledge

CIOs lack adequate cloud computing knowledge

Traditional IT outsourcing customers are struggling with cloud computing, according to IT service providers and outsourcing advisors surveyed by KPMG...

August 2nd, 2011 Stephanie Overby
Why IT outsourcing deals are shrinking in size

Why IT outsourcing deals are shrinking in size

IT outsourcing deals aren't what they used to be.The total contract value of outsourcing agreements signed during the first half...

August 1st, 2011 Stephanie Overby
How offshoring can kill innovation

How offshoring can kill innovation

IT service providers are touting the benefits of outsourcing's increasingly higher-value and more complex IT work to lower-cost locales. And...

July 22nd, 2011 Stephanie Overby