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HomeAuthorsPosts by Stephanie Overby

Stephanie Overby

Articles by Stephanie Overby

10 signs your outsourcing provider will dump you

Stephanie Overby -
Some of the symptoms are more obvious than others, but you need to learn to recognize all of them

IT outsourcing system is broken

Stephanie Overby -
But if it's broken, how can service providers fix it?

When customer service needs fixing, ask the CIO

Stephanie Overby -
As the customer takes center stage at many companies, CIOs are taking over marketing, customer support, and other areas that may have seemed a poor complement for IT in the past

U.S. pays contractors twice as much as staff

Stephanie Overby -
A non-partisan group has asked the U.S. Congress's Joint Select Committee on Deficit Reduction to look into inflated contractor rates

What HP’s new strategy means for its outsourcing customers

Stephanie Overby -
Hewlett-Packard's planned shift away from hardware is telling of the future of its IT services business, but more importantly, what does it mean for its outsourcing customers?

IT outsourcing tips we can learn from midsized companies

Stephanie Overby -
While midsize companies came later to the IT outsourcing party than their big company counterparts, recent research shows that they may get more out of their IT services deals. How they do it

Spirits Distributor Serves Real-Time Business Intelligence

Stephanie Overby -
Charmer Sunbelt Group has begun implementing SAP's new in-memory analytics engine into its business practices

CIOs lack adequate cloud computing knowledge

Stephanie Overby -
A survey of cloud providers and outsourcers returns some embarrassing scores on the cloud skills of IT executives
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