Stephanie Overby

The total contract value of outsourcing agreements signed during the first half of 2011 dropped roughly 20 per cent compared to the same period last year, according to outsourcing consultancy TPI

Harvard Business School professors David Pisano and Willy Shih argue that "moving up the value chain" with offshoring can irreversibly damage a company

While tight SLAs are critical to IT and business process outsourcing deals, they can distract customers and providers from larger transformation opportunities in their relationships, is one survey finding from Accenture and the Shared Services and Outsourcing Network (SSON)

Nervousness during negotiations is involuntary and can induce a variety of symptoms, including physiological, psychological, and motivational. Don't let these things happen to you

For all their verbosity, outsourcing contracts are filled with generalities and open questions, which can present major problems when conflicts between outsourcer and customer inevitably arise. Tips to help your outsourcing relationship

Want to move beyond cost cutting? You have to put business value at the forefront of outsourcing arrangements. Here are four ways to accomplish that goal.rnrn

the language of IT-business alignment -- encouraged and endorsed for more than a decade by industry analysts, consultants and, for a time, our publications -- is now dangerously counterproductive

The Indian government has finally taken a step toward creating a comprehensive set of data protection rules to safeguard privacy. How will this impact global enterprises doing business with Indian outsourcers?