Firm releases voice recording tool for Lync

A collaboration and compliance solutions company has released an enhanced voice-recording tool for Microsoft’s instant messaging client, Lync 2013.

According to the Calif-based Actiance, recording voice conversation in Lync (soon to be rebranded as Skype for Business in 2015) is critical because the platform’s growing adoption raises compliance issues.

Actiance is releasing three new features in Vantage for Lync, its policy control and management solution for the Microsoft UC software.

The three features are:

  • Enhanced voice recording capabilities
  • Directional ethical walls
  • Paired pools de-duplication

According to Actiance, recoding voice conversations in Lync is important in order to comply with a growing number of regulatory requirements.

Actiance cited the growing number of regulatory regimes such as Sarbanes-Oxley Act, the Payment Card Industry regulations and many others.

“Meeting these requirements can be complicated on Lync where communications may include two-party or multi-party conference calls,” the company said in a statement. “These recordings must be captured from each individual caller’s perspective.”

Actiance’s voice recording tool Vantage for Lync, enables the capture and review of disparate call recordings in a packaged thread in full context. It also captures Skype calls federated to Lync as well as Lync calls moving across devices.

Vantage for Lync also has ethical walls that provide one-way invitation controls through custom-based parameters based on user’s group and roles and specific needs of an organization.

“We’ve received requirements to be able to protect the CEO or key executives from receiving voice communications from field personnel, but still allow for IM,” according to Steve White, director of product management for Vantage. “The tele-health scenario is another good example where healthcare organizations are using Lync video capabilities, but with strict HIPAA requirements, organizations need solid walls to protect against unauthorized or inadvertent entrance into a diagnostic or surgical video communication.”

The paired pool architecture of Lync 2013 allows users to capture data via Lync Server in two locations. In this scenario, Lync creates duplicate records of a communication.

Vantage for Lync can capture only a single copy of a communication to allow users to save on storage and provided review efficiency.

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Nestor E. Arellano
Nestor E. Arellano
Toronto-based journalist specializing in technology and business news. Blogs and tweets on the latest tech trends and gadgets.

Featured Articles

Cybersecurity in 2024: Priorities and challenges for Canadian organizations 

By Derek Manky As predictions for 2024 point to the continued expansion...

Survey shows generative AI is a top priority for Canadian corporate leaders.

Leaders are devoting significant budget to generative AI for 2024 Canadian corporate...

Related Tech News

Tech Jobs

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

Tech Companies Hiring Right Now