 Identify and leverage your existing service life cycles
This executive brief illustrates the progression of service management since the 1990s, illuminates the hidden service life cycles and discusses how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives. Complimentary with registration. Sponsored by IBM. |  Deliver service excellence through the unique advantages of IBM Service Management solutions
This brochure provides a comparative analysis of IBM's key differentiations in the area of IT service management. Complimentary with registration. Sponsored by IBM. |  Networking for a Dynamic Infrastructure
Consolidating and virtualizing IT resources can provide the foundation for a dynamicinfrastructure strategy that supports more cost-effective operations, faster servicesdeployment and tighter alignment between business and IT. The evolution to adynamic infrastructure requires a fundamental rethinking of the relationship betweenthe network and the IT infrastructure components. Organizations need a holisticapproach to plan and design the network together with the servers, storage and applications to ensure the flexibility, performance and manageability to deliver optimal value. |  How should an enterprise move toward Unified Communications?
Avaya defines Unified Communications as orchestrated communication and collaboration across locations, time, and medium to accelerate business results. It is achieved through the convergence of real-time, near-real-time, and non-real-time business communication applications including: calling, conferencing, messaging, contacts, calendaring, collaboration, and rich presence with voice, video, text, and visual elements. Users can access these capabilities using multiple modalities including voice, data, and speech access, through telephones, PCs, and mobile devices. These communications services are increasingly designed to be embedded into structured and unstructured business processes. This takes Unified Communications to the next level in terms of IP voice and video telephony; audio, web and video conferencing; unified messaging of voicemail, email, and fax; instant messaging and more |  IBM Whitepaper: Beyond converged networks: driving user productivity through unified communications and collaboration.
Unified communications and collaboration strategies can help organizations deliver a user experience that brings together communications and collaboration silos across and beyond traditional business boundaries. By adopting these solutions, organizations can address critical needs such as improving productivity and responsiveness, supporting an increasingly complex and global business network and meeting the communications |
