Ontario’s corporate CIO strives for better IT service

Ontario’s corporate CIO strives for better IT service

To say that David Nicholl has a lot on his plate as Corporate CIO for the Government of Ontario is...

April 30th, 2009 David Carey

Replace that aging help desk

Replace that aging help desk

Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT...

April 23rd, 2009 Kathleen Lau

IBM adds de-duping company to the fold

IBM adds de-duping company to the fold

IBM announced today its acquisition of the Framingham, Mass.-based storage de-duplication company Diligent Technologies. Diligent Technologies products and employees will...

April 17th, 2008 Briony Smith

How to hit paydirt when overhauling IT processes

How to hit paydirt when overhauling IT processes

There are plenty of reasons to streamline IT processes using best-practice frameworks such as the IT Infrastructure Library. But that...

October 8th, 2007 Denise Dubie

ITIL having hard time living up to hype

ITIL having hard time living up to hype

Many IT organizations working to improve IT service delivery and management processes depend on the best practices laid out in...

October 4th, 2007 Network World

Product hits

Product hits

EMC refreshes storage line EMC Corp. is adding new features to some of its storage products, with claims of improved...

November 9th, 2006 ComputerWorld Canada staff

Loose architecture lost without maps, finds study

Loose architecture lost without maps, finds study

New research on how IT resources are being managed in the emerging world of dynamic computing has revealed a more...

August 31st, 2006 Mark Els

HP to acquire Peregrine Systems for $425 million

HP to acquire Peregrine Systems for $425 million

Hewlett-Packard Co. (HP) is to acquire IT asset and service management software vendor Peregrine Systems Inc. in a cash deal...

September 19th, 2005 China Martens

Process training decreases confusion

Process training decreases confusion

Awareness of ITIL (Information Technology Infrastructure Library) training and implementation appears to be on the rise, and many believe that’s...

September 1st, 2005 Rosie Lombardi