Articles Related to service management

BMC Software will add more SaaS products

The company said some of these will be delivered to customers by BMC has already promised to make its Remedy IT Service Management suite available in SaaS form

Ontario’s corporate CIO strives for better IT service

Some would find helming the I&IT operations for the Government of Ontario an overburdening task but David Nicholl seems to relish the challenge. He gives CIO Canada readers an inside look at the key initiatives and issues that sit at the top of Ontario

Replace that aging help desk

North American companies are beginning to replace their aging help desk operations with ones with a modern ITIL touch, according to an Enterprise Management Associates study. One vendor of IT service management tools said the evolution reflects IT

IBM adds de-duping company to the fold

Acquisition will join IBM's system storage business unit

How to hit paydirt when overhauling IT processes

There are plenty of reasons to streamline IT processes using best-practice frameworks such as the IT Infrastructure Library. But that doesn't make it any easier to do.

ITIL having hard time living up to hype

Many IT organizations working to improve IT service delivery and management processes depend on ITIL best practices, but the framework isn't always seen as the panacea adopters expected. New survey results show that 51 per cent of respondents use ITIL, but more (55 per cent) depend upon in-house developed practices to tweak processes.

Product hits

EMC refreshes storage line EMC Corp. is adding new features to some of its storage products, with claims of improved performance, energy efficiency and...

Loose architecture lost without maps, finds study

New research on how IT resources are being managed in the emerging world of dynamic computing has revealed a more direct correlation between advanced relational mapping tools and IT

Stay on op - Ge the daily news in your inbox