Articles By Mark Els

Six steps to keep disaster recovery real

Unless we're living under skies of brimstone and hellfire, most companies shouldn't have to replicate every piece of data to...

September 14th, 2016 Mark Els
Transportation wins Diamond Award for serving Ontario’s citizens

Transportation wins Diamond Award for serving Ontario’s citizens

The Ministries of Transportation and Community Safety & Correctional Services went home last night with two Diamond Awards each from...

September 26th, 2007 Mark Els
Lac Carling seeks meaningful citizen dialogue

Lac Carling seeks meaningful citizen dialogue

Public sector organizations are keen to embrace the more interactive online applications of Web 2.0 technology, but innovation is being...

April 29th, 2007 Mark Els
Abolishing service blues

Abolishing service blues

Public service and information are hard to fathom from the Blue Pages. Blue Pages directories read like hieroglyphics, with none...

March 11th, 2007 Mark Els
Better service worth the cost, Mississauga says

Better service worth the cost, Mississauga says

The City of Mississauga, Ont., has implemented an IP telephony system from Cisco Systems Inc. throughout the municipality's 78 facilities,...

March 11th, 2007 Mark Els
Abolishing service blues

Abolishing service blues

Cities move for slicker access with 311Public service and information are hard to fathom from the Blue Pages. Blue Pages...

March 11th, 2007 Mark Els
Ottawa wants more from connectivity

Ottawa wants more from connectivity

Ottawa turned on its 311 call centre in the fall of 2005 and also operates a walk-in service centre that's...

March 11th, 2007 Mark Els
Better service worth the cost

Better service worth the cost

The City of Mississauga, Ont., has implemented an IP telephony system from Cisco Systems Inc. throughout the municipality's 78 facilities,...

March 11th, 2007 Mark Els
Ottawa wants more from connectivity

Ottawa wants more from connectivity

Ottawa turned on its 311 call centre in the fall of 2005 and also operates a walk-in service centre that's...

March 11th, 2007 Mark Els
Revenue Minister Skelton lambasted

Revenue Minister Skelton lambasted

Canada Revenue Agency has come under scathing attack for its crisis management tactics.Liberal Revenue critic Judy Sgro has publicly lambasted...

March 11th, 2007 Mark Els