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Managed Services & Outsourcing

MTS cuts workers

Manitoba Telecom Services (MTS) means to shed 85 people from the payroll by the end of the year, with the firm citing poor growth and unfriendly regulations as the main reasons for the move. Industry analysts, meanwhile, say the cuts indicate the state of Canada's telecom market.

Serious IT security disconnects continue to plague the enterprise

Three years ago, IDC Canada research into IT security identified what was then described as a "disconnect" that existed between the risk apparent for many Canadian organizations and the effort invested to minimize that risk.

Software failure cited in August blackout investigation

The task force responsible for investigating the cause of the Aug. 14 blackout that crippled most of the Northeast corridor of the U.S. and parts of Canada concluded that a software failure at FirstEnergy Corp. "may have contributed significantly" to the outage.

Controlling your online environment

Creating a secure and safe computing environment is never an easy task, especially when you are responsible for the diverse requirements needed at one of Canada's largest school boards.

Infrastructure Briefs

Polycom pickup boosts voice Conferencing provider Polycom Inc. has agreed to pay about US$100 million for Voyant Technologies Inc., a privately...

Telecommunications Briefs

VoIP cut loose Calgary network gear maker Wi-LAN Inc. in November announced a wireless VoIP system that integrates with its Ultima3...

Britain slips in world IT stakes

Britain has slipped in the last year when it comes to the effective use of information technology, the latest report by the Global Economic Forum has revealed.

Delayed patch ends Microsoft’s patch-free month early

A glitch in Microsoft Corp.'s Windows Update automated patching service caused a security fix that was released last month to be delivered to computer users on Tuesday, the same day Microsoft proclaimed December would be a patch-free month.

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3 routes tech CEOs can take to expand RPA services

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...

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Enormous growth opportunities for managed services providers in 2023

The IT services market is set for continued growth in 2023 as IT departments across Canada and around the world struggle with staff shortages. Canadian...

Choosing an MSP: Cymax Group case study

This is the last in a series of three articles sponsored by Ricoh looking at how different companies facing transformation evaluate their MSP options....

Security incident forces firm to consider its MSP options

This is the second is a series of three articles sponsored by Ricoh looking at how real companies facing transformation evaluated their MSP options....

In financial services, there’s no need to waste a millisecond

By Bill Ruvo Financial Services, Equinix In ancient Roman times, people gathered in the Forum to do business face to face. In Dickensian London, Ebenezer Scrooge...