Managed Services & Outsourcing

Dell Inc. is set to open a customer care centre in Edmonton, which will serve as a point of contact for customers in both...

Telus Corp. says a recent federal government decision concerning wireless spectrum makes it easier for the company to acquire mobile phone service provider Microcell Telecommunications Inc. But one industry observer points out that the feds' move could hurt

Trilog Group Inc. this week rolled out an integrated J2EE development framework designed to let IBM Corp. Lotus Notes developers use their existing skills for J2EE development projects.

IBM Corp. on Monday unveiled free developer resources for Cloudscape, a small-footprint, Java-based database that the company recently contributed to the Apache Software Foundation as an open source project.

Discussions with project managers about the key causes of failed and challenged projects always raise two primary issues: half-baked or harebrained ideas becoming projects, and excessive scope creep.

Microsoft Corp.'s retreat from its Longhorn ambitions and its decision to add several Longhorn technologies to Windows XP and Windows Server 2003 may rob the next Windows release of its glamor, but users and developers gain more than they lose, some observers said recently.

Microsoft Corp. is refreshing the beta release of its Visual Studio 2005 developer tool platform to feature the full range of technologies planned for the company's Team System application life cycle management system, Microsoft representatives acknowledged recently.

Call centre numbers and agent positions in the United States will plunge over the next four years and Canada will benefit from some of that loss, according to a research report by market analysis firm Datamonitor.