Dell to launch contact centre in Edmonton

Dell Inc. is set to open a customer care centre in Edmonton, which will serve as a point of contact for customers in both Canada and the U.S.

While the exact location of the site is still under wraps, the company said it expects to hire about 500 Edmonton residents and plans to work with the Northern Alberta Institute of Technology (NAIT) to recruit and train staff. Training for employees will begin this month and the company expects the centre will be operational in November.

According to a spokesperson from the Edmonton Economic Development Corporation, it was through the efforts of the Government of Canada’s Federal Department of International Trade that Dell became interested in the Canadian landscape as a potential locale for a customer care centre. It was then through the Alberta Economic Development Corporation that Dell became interested in the province of Alberta specifically, he added.

The customer service centre will open in a temporary building this fall and will move to a permanent location by 2006.

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