To comply with an executive order issued by the U.S. government, Adobe is deactivating all accounts in Venezuela. The computer software company will no longer be providing users access to services and software, including free ones, or allowing users to make any new transactions or purchases. 

The Executive Order 13884, issued Aug. 5, 2019, prohibits nearly all types of transaction between the U.S. users, be it individuals, companies, or entities, in Venezuela.

Since the order does not have an expiration date, the decision to overrule it lies solely in the hands of the U.S. Government. 

We will continue to monitor developments closely and will make every effort to restore services to Venezuela as soon as it is legally permissible to do so,” Adobe wrote on its website.

The company will not be issuing refunds to any of these users. “We are unable to issue refunds. Executive order 13884, orders the cessation of all activity with the entities including no sales, service, support, refunds, credits, etc.,” reads the page. 

Users have until Oct. 28, 2019 to download any content stored in their respective Adobe accounts.

Depending on the plan they are a part of and the app that they are using, users can download their files or content from the following four cloud locations: Creative Cloud, Lightroom, Document Cloud, and Adobe Spark.


Would you recommend this article?

Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication. Click this link to send me a note →

Jim Love, Chief Content Officer, IT World Canada

Related Download
Business solutions Sponsor: LG
LG Business Solutions
New technologies can ease the burden on IT departments while enhancing productivity and satisfaction for the end users they serve.
Learn More