So you've just opened up the new Amazon Echo unit that is now officially shipping to Canada, or you're wondering how to configure your American-purchased Alexa for the full Canadian experience. Look no further than this guide.
Organizations that are listening to customer frustration are responding in several key ways: by updating call center technology, by making it easier to reach a human agent if necessary and -- in some cases -- by moving from far-flung call center agents to at-home customer service representatives. This strategic about-face marks the emergence of a new breed of call centre -- one that employs technology to connect with its customers, not put them on hold.
When Maines Paper and Food Service, one of the largest food service distributors in the United States, wanted to support more growth out of its flagship distribution center in Conklin, N.Y., voice recognition wasn't the first solution that came to mind.