Articles Related to voice-over-IP

Canadian contact centres ill-prepared for future

A report suggests that Canadian CIOs don't know how to engage customers in the digital universe

Kevin Tolly: VoIP is neither a panacea nor a pariah

Those who might still wonder whether voice over IP is fundamental to the enterprise or just a fad need only reflect on the volume of discussion to recognize its importance.

Opinion: VoIP: Neither panacea nor pariah

Those who might still wonder whether voice over IP is fundamental to the enterprise or just a fad need only reflect on the volume of discussion to recognize its importance. Joining the fray, they might well find themselves bewildered

Feature: Has Cisco’s AVVID lived up to the early hype?

Almost two years ago, at NetWorld+Interop 1999, Cisco Systems Inc. first announced AVVID (architecture for voice, video and integrated data), its all-encompassing blueprint for converged enterprise networks.

Cisco beefs up VoIP management

Cisco Systems Inc.'s new and enhanced management packages should help users more effectively monitor the status of key voice-over-IP (VoIP) gear and run Web hosting servers.

Outsourced VoIP technology gains momentum

While many companies may wait for their PBXs to die before diving into voice over IP, the technology could find its way into other corporations soon as an outsourced service, such as IP Centrex.

IP telephony rings off the hook

When it comes to rolling out converged networks, early adopters of IP PBXs are trying a variety of attack plans ranging from the toe-in-the-water approach to full-bore immersion. However they do it, network professionals are finding that in addition to saving big bucks, simplified management and unified messaging applications were the biggest payoffs for running their phone networks over IP.

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