Nunavut’s CIO: Why citizens deserve self-service

Nunavut’s CIO: Why citizens deserve self-service

At our recent Lac Carling Congress, we explored the theme of "next generation, citizen-centred service delivery. We spoke with Nunavut...

July 12th, 2010 Jennifer Kavur

NetScout dashboard gives business view of services

NetScout dashboard gives business view of services

Enterprise users of NetScout Systems Inc.’s nGenius Performance Manager suffer no shortage of data scooped up by the deep packet...

June 21st, 2010 Howard Solomon

Feds legacy IT threatens service delivery, hiring

Feds legacy IT threatens service delivery, hiring

The Auditor General of Canada’s 2010 Spring Report says the federal government is failing to modernize aging IT systems. One expert...

April 21st, 2010 Kathleen Lau

Outsourcing mergers bad news for IT service customer

Outsourcing mergers bad news for IT service customer

 IT services industry watchers say the question is not if, but when the next big merger between outsourcing vendors will...

October 23rd, 2009 Stephanie Overby

Engaged citizens key to government success, says survey

Engaged citizens key to government success, says survey

Many government managers believe citizen engagement is important to ensure the success of their agency, yet only a fraction of...

December 11th, 2007 Mari-Len De Guzman

Top technolog trends in government for 2008

Top technolog trends in government for 2008

The past year has been an exploratory phase for many technologies that have already hit the private sector. For government,...

December 7th, 2007 Vawn Himmelsbach

GTEC 2007: Government 2.0 targets online collaborative tools

GTEC 2007: Government 2.0 targets online collaborative tools

One of the more compelling capabilities of Web 2.0 is how it changes the basic Web paradigm from "publish" to...

October 15th, 2007 Lisa Williams

Identifying the barriers to public sector management

Identifying the barriers to public sector management

Government, NGOs face unique challenges, say SAP executivesPublic sector leadership must be more willing and adaptable to change if they...

April 23rd, 2007 Lisa Williams

The importance of being partners

The importance of being partners

After more than a decade of e-government analysis, discussion, policy debate and collaborative brainstorming, only one national program reaches out...

March 11th, 2007 Lawrence Moule-CIO Government Review