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5 lessons from new technology leaders – Bruce Ross, Royal Bank of Canada

If you woke up tomorrow morning and found you were running the technology department of Canada’s largest bank, what thoughts...

November 9th, 2017 Brian Jackson

SCO’s comeuppance

SCO’s comeuppance

We love it when Batman defeats the Joker because we love to see the bad guys get their just desserts....

July 29th, 2008 Mark Gibbs

Lessons in client service, by the big bank book

Lessons in client service, by the big bank book

In his keynote address to delegates at the 2007 Lac Carling Congress, Wayne Bossert asserted the vision of Royal Bank...

April 30th, 2007 Lisa Williams

Say something, anything

Say something, anything

Either they don’t know, or they don’t care. Whatever the case, it’s discouraging. I’m referring to two of our major...

June 24th, 2004 Michael MacMillan

BI projects approached incrementally

BI projects approached incrementally

Business intelligence software is finding a warmer reception in the enterprise, but customers still aren't sure how they can get...

June 13th, 2003 Rebecca Reid

Tracking customer needs

Tracking customer needs

"Treat me as an individual, not a number. Demonstrate that you know me. Anticipate my needs. Do all this regardless...

December 31st, 2001 Susan Maclean

Telus signs $21-million agreement

Telus signs $21-million agreement

Telus has signed a $21-million agreement to acquire Mississauga, Ont.-based information technology infrastructure solutions provider,Arqana Technologies.Arqana has a number of...

June 1st, 2001 IT World Canada Staff

Security Measures

Security Measures

Signing on the dotted line is the one action that makes most banking transactions official. It is a verification of...

April 30th, 2000 Carolyn Gruske