Canada lags U.S. in adopting help desk software as email, spreadsheets still prevail

A recent survey found that, surprisingly, a majority of users were satisfied with their IT help desk. Now a new...

July 23rd, 2015 Gary Hilson

Surprise! Help desk satisfaction rates are better than you might think

“Hello, IT. Have you tried turning it on and off again?” The very first scene from the popular Britcom The...

June 16th, 2015 Gary Hilson

HP expands access to Priority Services

HP expands access to Priority Services

  There's an advantage to being big: Sometimes it will get an organization special services from a supplier not offered...

August 1st, 2013 nestor e. arellano

The new help desk: Agile, educational, efficient

The new help desk: Agile, educational, efficient

A help desk can be a real lifesaver for employees, not to mention a productivity boost. A keyboard stops working,...

February 2nd, 2012 John Brandon

IT job satisfaction in a rut

IT job satisfaction in a rut

The Jet Blue flight attendant's dramatic de-planing last week says a lot about workplace frustration, a problem that may be...

August 19th, 2010 Patrick Thibodeau

Help desk key to harmony

Help desk key to harmony

If the question “What do you want from me?” screams in your head throughout the day, it might be time...

January 8th, 2010 Jennifer Kavur

Usability critical for good mobile security

Usability critical for good mobile security

The consequences of a data breach can be far-reaching and complex, but in almost every case the cause is simple....

April 21st, 2008 Richard Bray

Case study: Quebec-owned SAQ finds value in OS upgrade

Case study: Quebec-owned SAQ finds value in OS upgrade

Every time a worker boots up their PC or mobile device, they interact with an operating system. Users may view...

November 1st, 2007 Elliot Katz

Shark tank

Shark tank

Penny saved, and all thatDesktop support pilot fish needs to update the VPN software on a user’s laptop, so he...

November 23rd, 2006 ComputerWorld Canada staff