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Articles Related to CRM systems

Cloud

Porter Airlines Web booking back to normal

Nestor E. Arellano -
A glitch in the systems of  an international airline reservation service provider caused the cancellation of flights by a Canadian carrier and some in the U.S. The problem...
Infrastructure

Some things your users would really like to see from IT

Bruce A. Stewart -
We build system verification, of course, to trap keying errors. Most of the time it’s helpful. But in dealing with real life situations, IT systems need a bypass -- just as we do when looking to spell check on our phones and tablets, we need to be able to say “yes, that is right” even when it won’t pass the test
Software

Cloud-based CRM: Beware bad data, silly object models

David Taber -
The problem is, users (and junior consultants) will feel empowered to set up cloud-based systems up without a plan or even a model for proper system execution. Here are some steps to avoid the pain later on
Careers & Education

Open Text plans update to Hummingbird’s Genio

Shane Schick -
After acquiring one of its biggest competitors in the enterprise content management space, the Ottawa-based firm plans improvements to a popular ETL tool
Emerging Tech

Microsoft details CRM suite for .Net

Matt Berger -
Aiming to attract medium-sized business customers in the market for CRM (customer relationship management) software, Microsoft Corp. on Thursday detailed a plan to release a new Web-based business application later this year based on its .Net platform.
Emerging Tech

CRM nightmare will go away

Pimm Fox -
Despite lots of money invested, many companies haven

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