Some things your users would really like to see from IT

My daughter, who attends university in the United Kingdom, but works in Vancouver, recently came across a frustrating set of...

September 11th, 2013 Bruce A. Stewart

Cloud-based CRM: Beware bad data, silly object models

Cloud-based CRM: Beware bad data, silly object models

Over the course of too many years, I've said that you can't make a user interface that's too easy for...

February 9th, 2011 David Taber

Open Text plans update to Hummingbird’s Genio

Open Text plans update to Hummingbird’s Genio

Canada’s Open Text Corp. said it will launch an updated version next month of software that can exchange content between...

November 14th, 2007 Shane Schick

Microsoft details CRM suite for .Net

Microsoft details CRM suite for .Net

Aiming to attract medium-sized business customers in the market for CRM (customer relationship management) software, Microsoft Corp. on Thursday detailed...

July 11th, 2002 Matt Berger

CRM nightmare will go away

CRM nightmare will go away

Despite lots of money (typically US$5,000 a seat and US$2 million to US$5 million per deployment), many companies haven't seen...

December 2nd, 2001 Pimm Fox