Project Management

A recent online survey commissioned by IT World Canada revealed that despite 52 per cent of respondents saying they feel secure with their current job, 53 per cent are still searching, either actively or passively, for a new job within their respective companies or in another.

IBM Corp. will invest US$6 billion in India over the next three years, the company's Chairman and Chief Executive Officer Samuel Palmisano announced Tuesday in Bangalore, India. The company is encouraged by the opportunity presented by the Indian market as well as the role Indian talent can play in making IBM a global enterprise, Palmisano said.

Organizations that are listening to customer frustration are responding in several key ways: by updating call center technology, by making it easier to reach a human agent if necessary and -- in some cases -- by moving from far-flung call center agents to at-home customer service representatives. This strategic about-face marks the emergence of a new breed of call centre -- one that employs technology to connect with its customers, not put them on hold.

About 85 IT executives from across Canada gathered at the spectacular Delta Lodge in Kananaskis, Alberta last month for the second edition of the IT Executive Think-tank, organized by applications support and maintenance firm RIS of Calgary.

Cost savings from implementing shared services across its organization has enabled Royal Bank of Canada (RBC) to fund its human resources (HR) and information management operations.

Information security may have been generally viewed in the past as something that

It

If they want a bright and shiny future, I.T. staff at Inco better be prepared to polish their skills, especially in the area that counts most: knowledge of the business. Here