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Managed Services & Outsourcing

Letting go of the network

In late 2000, Call-Net Enterprises, better known as Sprint Canada, was looking for ways to trim expenses. Serge Babin, a senior vice-president and Call-Net

Rent an e-government service

Deutsche Telekom AG (DT) is offering a one-stop e-government service to cash-strapped German municipalities eager to lower their administrative costs.

Lucent announces new network services

Lucent Worldwide Services (LWS), the network services division of Murray Hill, N.J.-based Lucent Technologies Inc., announced on Tuesday two new network services platforms.

Absolute Software launches into mobile market

With protecting remote and mobile PCs on its mind, Vancouver-based Absolute Software launched a new offering on Thursday.

Watch out for in 2004: Apps on the bleeding edge

Innovative technologies such as Web services and wireless are taking root across the enterprise, and they're spawning even newer, bleeding-edge ideas. Leading the charge into the future of IT are Graham Glass, who is developing service-oriented Java; Alexei Trifonov and Audrius Berzanskis, who are building quantum encryption hardware; and Peter Stanforth, who is breaking new ground in mesh networks.

News Briefs

Intel's new Centrino wireless technologyimproves mobilityIntel Corp. in March announced its latest technology designed to unwire the global ...

Retailer Betta loads up on new SCM features

Betta Stores Ltd. (BSL), the retail services company behind the Australian Betta Electrical and Chandlers retail franchises, is leading a push to streamline supply chain management for the electrical appliance industry.

Pain-free CRM

Two years ago, John Ounjian, senior vice-president and CIO of Blue Cross and Blue Shield (BCBS) of Minnesota, managed to convince General Mills Inc., a US$8 billion consumer goods giant, to join his regional health plan on the basis of a promise: He would soon be installing a Web-based customer service system that would let subscribers manage their health benefits online.

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3 routes tech CEOs can take to expand RPA services

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...

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Enormous growth opportunities for managed services providers in 2023

The IT services market is set for continued growth in 2023 as IT departments across Canada and around the world struggle with staff shortages. Canadian...

Choosing an MSP: Cymax Group case study

This is the last in a series of three articles sponsored by Ricoh looking at how different companies facing transformation evaluate their MSP options....

Security incident forces firm to consider its MSP options

This is the second is a series of three articles sponsored by Ricoh looking at how real companies facing transformation evaluated their MSP options....

In financial services, there’s no need to waste a millisecond

By Bill Ruvo Financial Services, Equinix In ancient Roman times, people gathered in the Forum to do business face to face. In Dickensian London, Ebenezer Scrooge...