Managed Services & Outsourcing

The offshoring of businesses from Europe and North America to Asia, such as call centres, is proving to be good news for regional data communications network operator Asia Netcom, its president and chief operating officer said on Tuesday.

Microsoft Corp. is giving users more time to prepare for Windows XP Service Pack 2 (SP2) by doubling the time a special registry key will prevent PCs from automatically downloading and installing the mammoth update.

A child-support case management and telephony system that's expected to cost the U.K. government US$806.5 million over 10 years is in danger of being unplugged if the agency overseeing the project can't fix technical and operational problems within the next few months.

Bolstering its lineup of remote access management offerings, 3amLabs Inc. on Thursday debuted three products including a free version of its flagship product, LogMeIn, that helps IT managers locate and manage remote access products.

In his August 5 ComputerWorld Canada editorial, Michael MacMillan quoted from two reports indicating that IT decisions today are often made by

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SAP AG has moved one step closer to voice-enabling its applications by signing a deal with VoiceObjects AG, a developer of voice application management systems.

India is likely to lose market share in offshore business process outsourcing (BPO), from its current 80 per cent to about 55 per cent by 2007, according to research firm Gartner Inc.