Careers & Education

Microsoft Canada Co. and Hewlett Packard (Canada) Co. will team up to oversee an investment fund designed to give nascent Canadian software firms a boost.

Following the release of its customer relationship management (CRM) application, Microsoft Corp. has appointed IS Partners, a Microsoft Solutions Provider, as its first local certified CRM partner.

In the first quarter of 2004, the Philippine Long Distance Telephone Co. (PLDT) will start operating its third call centre facility. But unlike its other customer care sites, this facility will serve customers in yet another continent

The results of a recent survey found that employee perception of what constitutes workplace violence breaks down very clearly by gender lines.

IT pros in the U.S have a message for a group of high-tech CEOs who recently released a report calling on Congress to avoid protectionist trade measures: Stop sending our jobs overseas.

U.S. IT companies need to hire foreign workers in order to stay competitive in the global market, but the U.S. government could also help by passing laws that improve the country's education system and encourage spending on IT products, says a report released by the Computer Systems Policy Project (CSPP).

After taking a long, hard look at commercial CRM packages for use in Humana Inc.'s call centre, the company's executives found them too expensive. Then an IT analyst there came up with a creative solution based on in-house software, a few low-cost purchases and some custom programming.

Licensed professional engineers can be trusted to build bridges that go up according to plan and stay up. Some have proposed that same concept for software professionals - maybe licensing could be a means of indicating that they can be trusted to build software that goes up according to plan and stays up.