Looking for technical support on a variety of IT products? You might want to start by checking out Rightanswers.com, a new Internet-based “knowledge portal” from ServiceWare Inc. for customer support, knowledge management and problem resolution. The site features knowledge bases from multiple vendors, including Microsoft Corp., Novell Inc., Apple Computer Inc. and SAP AG, so you can give your dialling and clicking fingers a little rest.

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Jim Love, Chief Content Officer, IT World Canada