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It can seem like a no-win situation. Business execs want more reports to glean insight on how to manage the company. So IT invests in new BI point solutions — even as it spends more and more time cleansing data and producing reports — only to be asked for changes again, since the reports IT delivers keep missing the mark.

That vicious cycle has bedeviled many an organization hungry for meaningful data. At the diversified manufacturer Ingersoll Rand, for example, an escalating quantity of resources was feeding a m

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Jim Love, Chief Content Officer, IT World Canada