CIO of the year: Non Profit – Mazen Joukhadar

This year, our CIO of the year for the Non Profit category is Mazen Joukhadar, Vice President and Chief Information, Privacy and Security Officer.

Mazen’s award submission illustrates the power of shared services collaborations in delivering transformative outcomes across multiple organizations to achieve the broader goal of improving health care for a region. It proves that even separately governed organizations can benefit from the shared services model when given the right kind of leadership.

TransForm SSO supports 5 acute care hospitals in Southwestern Ontario. In the past four years, these hospitals shifted from paper records to a fully electronic system through the implementation of an end-to-end digital regional health information system, enabling the 4 hospitals to achieve Level 6 of 7 on the Health Information and Management Systems Society (HIMSS) Electronic Medical Record Adoption Model. Mazen’s team had to adjust due to the Pandemic, investing in collaboration tools to support the large clinical transformation. They implemented and leveraged MS Teams across the four hospitals, provided virtual training tools, and implemented a digital COVID screening tool to meet ever changing Pandemic guidelines. Mazen’s team was also instrumental in supporting the effective operations of the TransForm region’s first COVID mass vaccination site, including providing an appointment booking system to help manage demand.

To date, Mazen’s work with digital transformation has led to several incredible accomplishments.

Healthcare organizations had over 85 per cent adoption rate of computerized provider order entry, achieved more than 75% adoption of positive patient identification through bar coding, and TransForm provided closed loop medication, blood product, breast milk administration, and physician documentation within the chart. On top of that, Mazen’s work contributed to a 20 per cent improved patient satisfaction rate, decreased adverse drug reactions, and improved medication reconciliation on admission and discharge.

This award is definitely well earned. Congratulations to Mazen Joukhadar, the 2022 CIO of the Year in the Non Profit sector category!


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Jim Love, Chief Content Officer, IT World Canada

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