Viruses are among the most chanllenging problems IT managers face.

Vicki Coleman, CIO of Sydney Water, said recently that one of today’s most pressing issues around viruses is the new ‘socially engineered’ virus-scripting and presentation that takes advantage of a limited amount of user understanding into how a virus works.

“A lady at our organization received an e-mail which warned her about a virus circulating the Internet and suggested she must distribute the warning to everyone on the network,” Coleman said.

The user then worked out the entire group e-mail structure within the organization and proceeded to send a virus to everyone in the organization.

Coleman noted that ensuring users know what to look out for is just as important as an up-to-date anti-virus engine.

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