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4 tough challenges for RIM's new team
Tuesday, January 24, 2012
4 tough challenges for RIM's new team
For the first time since its founding, Research in Motion has changed its top leadership, with a new president/CEO, a new board chairwoman and a new major investor who specializes in turnarounds. But can they save RIM?
SCO's comeuppance
Tuesday, July 29, 2008
SCO's comeuppance
A court finally favours Novell in the suit that would have undermined the legal foundations of Linux. But why have four successive investment firms -- including RBC -- seen fit to invest in SCO?
Lessons in client service, by the big bank book
Monday, April 30, 2007
Lessons in client service, by the big bank book
Wayne Bossert, senior vice-president of service delivery with RBC Royal Bank, introduces delegates at the 2007 Lac Carling Congress to the bank's transformational mantra, "Always earning the right to be our client's first choice." Read how RBC overcame a flat trend in client loyalty by dealing with competing priorities and organizational silos, challenges all too familiar to the public sector.
Say something, anything
Thursday, June 24, 2004
Say something, anything
Either they don’t know, or they don’t care. Whatever the case, it’s discouraging.
BI projects approached incrementally
Friday, June 13, 2003
BI projects approached incrementally
Business intelligence software is finding a warmer reception in the enterprise, but customers still aren't sure how they can get the biggest bang for their buck.
Tracking customer needs
Monday, December 31, 2001
Tracking customer needs
“Treat me as an individual, not a number. Demonstrate that you know me. Anticipate my needs. Do all this regardless of where and when I interact with you.”
Telus signs $21-million agreement
Friday, June 01, 2001
Telus signs $21-million agreement
Telus has signed a $21-million agreement to acquire Mississauga, Ont.-based information technology infrastructure solutions provider, Arqana Technologies.
Security Measures
Sunday, April 30, 2000
Security Measures
Signing on the dotted line is the one action that makes most banking transactions official. It is a verification of identity and a confirmation of action.
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