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Sunday, May 31, 2009
What CIOs need to know about desktop videoconferencing CIOs should ask themselves: Will my employees use it? While the cost benefits of reduced travel are enticing, the savings won't come to fruition unless your employees participate
Monday, January 12, 2009
Cell users likely to shoulder 911 upgrade cost Wireless carriers say the cost of upgrading Canada's outmoded 911 systems could run up to hundreds of millions of dollars. Analyst warn that cell callers will ultimately pay the price of the long-delayed improvements
Thursday, October 09, 2008
Voter hotline gets and IT boost in preparation for Election Day Manually created system hooked to traditional phone lines is getting Web interface upgrade to handle anticipated traffic
Thursday, November 23, 2006
Cellphone disservice OK, gentlemen, let’s get started. First of all, no note taking. These meetings never happened.
Thursday, June 09, 2005
There are possible perils in switching to a VoIP service People do stupid things. At least that’s what VoIP services provider Vonage would have us believe in its TV ads. I signed up online for Vonage service recently to lower the total cost of ownership of my remote office. Now I’m wondering if I might wind up as the star in one of those Vonage commercials. 
Thursday, November 20, 2003
Speech recognition is finding its voice As workers become more mobile and companies rely more often on good, fast, always-available support to hold customers, services based on speech recognition are starting to come to the rescue. 
Thursday, November 20, 2003
Speech technologies trim costs and boost service Speech integration technology is nothing new, as any telephone caller who has ever barked back responses to a seemingly endless series of voice prompts can testify. But an improved generation of speech integration software, based on more powerful processors and emerging Internet-focused standards, promises to make the technology more useful and cost-effective. 
Monday, November 10, 2003
German ISP launches public VoIP service German consumers and small businesses seeking cheap telephone service in addition to high-speed Internet access can plug into a new Net offering next month.
Friday, October 31, 2003
Bell rings up client's concern with service Bell Canada has a new service designed to help roving enterprise employees keep on top of phone calls and faxes, but one user seems worried that the offering isn't all it's cracked up to be.
Friday, May 02, 2003
State net execs look to balance budget States are being hit by the triple whammy of tighter budgets, demands for more services and the need for heightened security, leaving their network staffs to scramble for new ways of doing business.
Thursday, March 06, 2003
CRM without the Allen keys With a little assembly work, IKEA's Canadian contact centre has been
outfitted with new tools to give customers a smoother ride.
Monday, July 17, 2000
Hitachi's C309H WAP goes colour with Hitachi handset
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