How micromanagement, budget constraints and poor delegation of responsibility can poison an IT department’s efficiency
Here are three ways many large IT organizations typically pour time and effort down the drain.
Micromanagement – In many IT departments, work items are managed down to the microscopic level, workload are prioritized and distributed down to each productive resource and cost estimates are compiled, according to John Wyss, director for product management at financial software company Intuit Inc.
Budget constraints – Among the most challenging constraints to a project, said Wyss, are those set by the budget.
All too often, the budget can be spent on process, tracking, and “lots of people debating whether to fix this bug or that – rather than just getting on with the work,” he said. Problems that arise from such a situation are often the result of bad project management.
Not having the right people in charge – Wyss said the real problem is poor strategy but in removing the power to make decisions from people doing the work.
For example, if IT engineers are in charge of what they are doing, they are allowed to work within the parameters of what they know, rather than within the confines of a template.
No matter how well designed, templates tend to be inflexible, said Wyss. They end up forcing IT specialists to waste a lot of time to make their ideas fit the template.
He said it might be better to let IT professionals do the job first and report back later. The rationale being that as long as the desired results are achieved, details of how it was arrived at are “almost irrelevant.”
By giving those who know how to get their jobs done the reins, a leader is communicating faith in the abilities of the workers. This translates into better results and less waste, said Wyss.
Sponsor: IBM Canada Ltd
Moving from the back office to the front lines: CIO insights from the Global C-suite Study
This report from IBM’s Institute for Business Value summarizes the results of more than 4,000 interviews with C-suite executives worldwide about the changing role of technology and the Chief Information Officer (CIO).