Compuware this week began offering Gomez adVantage, a solution for optimizing application performance that combines the company's Vantage monitoring software...
Assuming you haven’t been forced into drastic cuts on IT spending, one Info-Tech Research Group analyst recommends you look at...
Longtime readers know I'm a fanatic about service-level agreements. I regularly advise clients about SLA best practices, negotiation and enforcement...
Google is offering a service-level agreement for a version of Google Apps, a move that may provide some comfort to...
Flynn Maloy is starting to spend a lot less time explaining to customers why system downtime is like an iceberg....
New technology initiatives may help solve the serviceperformance problems encountered in the controversial program todeliver health insurance services in British...
New technology initiatives may help solve the service performance problems encountered in the controversial program to deliver health insurance services...
Tasked with processing more than 32 million payments and 20 million transactions annually, Vancouver-based business process outsourcing (BPO) firm Accenture...
Software and services vendor Compuware Corp. announced Thursday plans to acquire Michigan neighbor Covisint LLC, an automotive industry e-services firm....
