Compuware taps Gomez for performance management

Compuware taps Gomez for performance management

Compuware this week began offering Gomez adVantage, a solution for optimizing application performance that combines the company's Vantage monitoring software...

January 29th, 2010 Paul Krill

Don

Don

Assuming you haven’t been forced into drastic cuts on IT spending, one Info-Tech Research Group analyst recommends you look at...

January 20th, 2009 Rafael Ruffolo

Service-level agreements no longer enough

Service-level agreements no longer enough

Longtime readers know I'm a fanatic about service-level agreements. I regularly advise clients about SLA best practices, negotiation and enforcement...

December 3rd, 2008 Johna Till Johnson

Google offers service-level guarantee for Apps suite

Google offers service-level guarantee for Apps suite

Google is offering a service-level agreement for a version of Google Apps, a move that may provide some comfort to...

November 1st, 2008 Jeremy Kirk

Maintenance made manageable: A guide to SLAs

Maintenance made manageable: A guide to SLAs

Flynn Maloy is starting to spend a lot less time explaining to customers why system downtime is like an iceberg....

April 3rd, 2008 Kathleen Lau

Tech to the rescue

Tech to the rescue

New technology initiatives may help solve the serviceperformance problems encountered in the controversial program todeliver health insurance services in British...

March 29th, 2006 Lisa Williams

Tech to the rescue?

Tech to the rescue?

New technology initiatives may help solve the service performance problems encountered in the controversial program to deliver health insurance services...

March 27th, 2006 Lisa Williams

Workflow tools a boon for Accenture

Workflow tools a boon for Accenture

Tasked with processing more than 32 million payments and 20 million transactions annually, Vancouver-based business process outsourcing (BPO) firm Accenture...

October 13th, 2005 Ryan B. Patrick

Compuware buys auto industry hub Covisint

Compuware buys auto industry hub Covisint

Software and services vendor Compuware Corp. announced Thursday plans to acquire Michigan neighbor Covisint LLC, an automotive industry e-services firm....

February 8th, 2004 Stacy Cowley