The research firm says an effective Web site makeover can only be achieved through proper upfront planning, realistic expectations from business leaders, and most importantly, a skilled development team
Reader's Digest (Australia) has developed a solution internally to aid customer relations management, with plans to roll out to Reader's Digest globally as part of a strategy to converge its systems solutions.
For the past 18 months, the U.S. Federal Bureau of Investigation (FBI) has been frantically trying to dig itself out of a knowledge management sinkhole created by years of mismanaged IT projects. And according to the bureau's former IT chief, progress to date has been astonishing.
Most Web sites fulfil one of two objectives. Either they try to sell you something or inform you about something. In other words, sites are generally either e-commerce or e-information. Vancouver-based Mountain Equipment Co-op recently launched its revamped Web site which has managed to meld the two into a cohesive unit.