COMMENT ON THIS ARTICLEMicrosoft Corp. will unwrap a speech recognition-enabled phone system Monday designed to give small businesses a flexible...
The Hudson Group, a Boston-based application service provider, builds and provides software services for ground transportation companies. The company was...
In the age of IP, organizations are getting wise to the ways of digital telephony and how it affects their...
In the mid-1990s, Toronto’s world-renowned National Ballet School faced a crisis. To effectively compete with other world-class ballet training facilities...
At Panago Pizza’s main call centre in Burnaby, BC, its 120 agents would get thousands of pizza orders a day....
Convergence is supposed to simplify communication for businesses, but it can complicate matters if the enterprise isn’t ready for network...
In a report called An Exciting Year Ahead, consulting firm SeaBoard Group predicts that in 2005, voice-over-IP (VoIP) products and...
While companies aren't ripping out their PBXs for IP telephony systems en masse, a report from ABI Research says most...
As vendors at the Voice on the Net conference pushed new applications for making IP telephony ubiquitous and more multimedia-friendly,...
