SMBs can benefit from Microsoft speech recognition-enabled phone

SMBs can benefit from Microsoft speech recognition-enabled phone

COMMENT ON THIS ARTICLEMicrosoft Corp. will unwrap a speech recognition-enabled phone system Monday designed to give small businesses a flexible...

March 19th, 2007 Elizabeth Montalbano

Case study: Unifying call and customer data

Case study: Unifying call and customer data

The Hudson Group, a Boston-based application service provider, builds and provides software services for ground transportation companies. The company was...

November 9th, 2006 Leon Erlanger

Peel board dials up new VoIP

Peel board dials up new VoIP

In the age of IP, organizations are getting wise to the ways of digital telephony and how it affects their...

November 9th, 2006 Greg Hughes

Ballet school ups the tempo with Grand Jete

Ballet school ups the tempo with Grand Jete

In the mid-1990s, Toronto’s world-renowned National Ballet School faced a crisis. To effectively compete with other world-class ballet training facilities...

January 23rd, 2006 Michael Martin

Avaya delivers IP to Panago Pizza

Avaya delivers IP to Panago Pizza

At Panago Pizza’s main call centre in Burnaby, BC, its 120 agents would get thousands of pizza orders a day....

May 12th, 2005 Vanessa Ho

Get prepared for convergence

Get prepared for convergence

Convergence is supposed to simplify communication for businesses, but it can complicate matters if the enterprise isn’t ready for network...

March 31st, 2005 Stefan Dubowski

A bright future for IP telephony

A bright future for IP telephony

In a report called An Exciting Year Ahead, consulting firm SeaBoard Group predicts that in 2005, voice-over-IP (VoIP) products and...

March 31st, 2005 Susan Maclean

IP PBX use to rise

IP PBX use to rise

While companies aren't ripping out their PBXs for IP telephony systems en masse, a report from ABI Research says most...

February 29th, 2004 CIO staff

Debate highlights VoIP hopes and fears

Debate highlights VoIP hopes and fears

As vendors at the Voice on the Net conference pushed new applications for making IP telephony ubiquitous and more multimedia-friendly,...

September 26th, 2003 Phil Hochmuth