Cloud computing

IT metrics for security services

Information Technology, especially the next generation of Social, Mobile, Analytic and Cloud (SMAC) technologies, is a complicated beast (the tale...

September 18th, 2015 Don Sheppard

Customer Analytics for Dummies

Download “Customer Analytics for Dummies” to find out how to acquire customers, grow lifetime value, retain customers at risk of...

August 17th, 2015 IT World Canada Team

How to de-clutter your BI dashboard

Dashboards, whether in your car or part of an application suite, are meant to provide users with quick visibility to...

August 28th, 2013 Nestor E. Arellano

Why CIOs fail — and what they can do about it

Why CIOs fail — and what they can do about it

Many CIOs are not rising to the level of seniority or executive contribution they feel they should be. Why not?...

February 17th, 2011 Vawn Himmelsbach

10 ways poor training leads to ERP failure

10 ways poor training leads to ERP failure

When outside training consultants assess ERP implementations already in progress, they act very much like doctors. First they ask the...

November 17th, 2010 jeff carpenter

IT Leadership Boiled Down to 5 Elements

IT Leadership Boiled Down to 5 Elements

There isn't any flashy writing or trendy technology here. No mention of clouds, Facebook or Twitter. But the new book...

January 19th, 2010 Mitch Betts

Datacentre energy use monitoring often neglected

Datacentre energy use monitoring often neglected

Datacentre and IT managers are not paying attention to the process of measuring and monitoring energy use in datacentres, according...

September 29th, 2009 Channelworld staff

Top 3 enterprise risk management trends

Top 3 enterprise risk management trends

In this new global reality of companies rushing to exploit the opportunities of service-oriented architectures (SOAs), clouds and other distributed...

January 1st, 2009 Kris Lovejoy

Service-level agreements no longer enough

Service-level agreements no longer enough

Longtime readers know I'm a fanatic about service-level agreements. I regularly advise clients about SLA best practices, negotiation and enforcement...

December 3rd, 2008 Johna Till Johnson