Information Technology, especially the next generation of Social, Mobile, Analytic and Cloud (SMAC) technologies, is a complicated beast (the tale...
Download “Customer Analytics for Dummies” to find out how to acquire customers, grow lifetime value, retain customers at risk of...
Dashboards, whether in your car or part of an application suite, are meant to provide users with quick visibility to...
Many CIOs are not rising to the level of seniority or executive contribution they feel they should be. Why not?...
When outside training consultants assess ERP implementations already in progress, they act very much like doctors. First they ask the...
There isn't any flashy writing or trendy technology here. No mention of clouds, Facebook or Twitter. But the new book...
Datacentre and IT managers are not paying attention to the process of measuring and monitoring energy use in datacentres, according...
In this new global reality of companies rushing to exploit the opportunities of service-oriented architectures (SOAs), clouds and other distributed...
Longtime readers know I'm a fanatic about service-level agreements. I regularly advise clients about SLA best practices, negotiation and enforcement...
