Articles Related to knowledge-base

Sharpening the CIO saw

You are a smart person. You wouldn't have gotten to where you are without being smart. But I have news for you. Your brilliance gets...

Salesforce buys InStranet for call-centre tech

The CRM vendor has bought a maker of knowledge-base management technology for call centres in an effort to improve the customer call-in experience and self-service portal performance

Is Wiki under your radar?

Lots of attention has been paid to blogging and its relation to traditional media. But I've been more interested in blogging as a quick-and-dirty enterprise knowledge management tool for internal use for internal use.

Talisma attempts to rev CRM engine

Talisma Corp. recently released Version 6.0 of its multichannel CRM suite, updating its base for managing customer relationship basics, including SFA, marketing, and customer service interactions.

KM tools put users in control

Two upstart software vendors are aiming to break ground in knowledge management (KM) by giving workgroups and end users more control of how information is gathered and shared.

ABC and 123 now on IP

The Toronto District School Board (TDSB)

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