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Articles Related to knowledge-base

Careers & Education

Sharpening the CIO saw

Kevin Pashuk -
You are a smart person. You wouldn't have gotten to where you are without being smart. But I have news for you. Your brilliance gets...
Careers & Education

Salesforce buys InStranet for call-centre tech

Chris Kanaracus -
The CRM vendor has bought a maker of knowledge-base management technology for call centres in an effort to improve the customer call-in experience and self-service portal performance
Careers & Education

Is Wiki under your radar?

Chad Dickerson -
Lots of attention has been paid to blogging and its relation to traditional media. But I've been more interested in blogging as a quick-and-dirty enterprise knowledge management tool for internal use for internal use.
Software

Talisma attempts to rev CRM engine

James R. Borck -
Talisma Corp. recently released Version 6.0 of its multichannel CRM suite, updating its base for managing customer relationship basics, including SFA, marketing, and customer service interactions.
Leadership

KM tools put users in control

Cathleen Moore -
Two upstart software vendors are aiming to break ground in knowledge management (KM) by giving workgroups and end users more control of how information is gathered and shared.
Emerging Tech

ABC and 123 now on IP

Kimberly Chapman -
The Toronto District School Board (TDSB)

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