Salesforce buys InStranet for call-centre tech

Salesforce buys InStranet for call-centre tech

On-demand CRM (customer relationship management) vendor Salesforce has bought InStranet, maker of knowledge-base management technology for call centres. The deal...

August 19th, 2008 Chris Kanaracus

Is Wiki under your radar?

Is Wiki under your radar?

Lots of attention has been paid to blogging and its relation to traditional media. But I've been more interested in...

November 8th, 2004 Chad Dickerson

Talisma attempts to rev CRM engine

Talisma attempts to rev CRM engine

Talisma Corp. recently released Version 6.0 of its multichannel CRM suite, updating its base for managing customer relationship basics, including...

August 26th, 2004 James R. Borck

KM tools put users in control

KM tools put users in control

Two upstart software vendors are aiming to break ground in knowledge management (KM) by giving workgroups and end users more...

July 4th, 2004 Cathleen Moore

ABC and 123 now on IP

ABC and 123 now on IP

The Toronto District School Board (TDSB)'s high speed network is allowing students to go beyond their classrooms to link with...

January 6th, 2000 Kimberly Chapman