Talisma Corp.'s Talisma 6.0 provides a comprehensive CRM solution, targeting most basics for enterprise SFA, marketing, and customer service, available as either a hosted solution or as a boxed application for in-house deployment. I accessed the hosted version through the new WAN client, which spawns a Citrix NFuse data connection to a Windows 2000 server running Talisma. The application performed well and provided a native-looking UI, but it is certainly less elegant than a self-contained remote client, and it will require in-house deployments to run a Citrix infrastructure.
Traditional EAI deployments are thorny, expensive endeavors that frequently go overbudget well before completion. For some projects, such as a call center scenario in which users typically are forced to navigate multiple screens and to tap numerous applications to accomplish a single task, taking a front-end approach to integration can reduce costs and complexity.
In the software-as-a-service paradigm of Web services, key factors such as easy service discovery and standards-based deployment will contribute substantially to the ultimate fate of the Web services model