Have a hassle-free and always-on contact center

At a time when people are mandated to self-distance and wear masks, the idea of "the human touch" may seem...

Sponsored By: Avaya

Meet your customer experience officer: ITWC report reveals the new business role of the CIO

CIOs have made the move beyond the role of IT Manager to become strategic business influencers, especially when it comes...

August 23rd, 2019 Cindy Baker

Meeting customer demands today and tomorrow

Winning and keeping customers used to be entirely about the quality of a product or the service that product could...

Sponsored By: Avaya

Personalization and unification: The role of communication in digital transformation

Everyone knows Moore’s law – it’s been the “Golden Rule” of the technology sector for over fifty years. Less known...

March 2nd, 2019 IT World Canada Team

Why your legacy PBX platform is an opportunity in waiting

Your PBX has a message for you. It’s been a good run, it says, but it’s time to move on....

April 18th, 2018 Cindy Baker

Offering better user experiences through data analytics

In an increasingly crowded marketplace, it can be brutally difficult to find a patch of clean, uncluttered ground on which...

March 21st, 2018 Glenn Weir