Articles Related to customer satisfaction

Where have all my marketing investments gone? Addressing accountability with marketing performance analytics

Download “Where have all my marketing investments gone” to gain insights into the state of Marketing today and how Marketing performance analytics can help...

Smarter Process for Dummies

Learn how four major technologies — mobile, cloud computing, Big Data, and social collaboration — are disrupting business and how you can work through...

Make the mobile promise come true with the IBM Smarter Process approach

Download this IBM white paper to learn how combining mobile technologies with the software that runs your business -- the automated business processes and...

U.S. mobile users ditching landline service

Carriers scramble to retain customers as thousands of consumers replace or cancel landline service...

Canadian outsourcing satisfaction rates plummet

IDC data indicates enterprise customers aren't happy with their contracts, their vendors and their overall experience of handing off IT functions. The service providers, however, have a much different impression

Starbucks puts I.T. on the menu

Three years ago Starbucks

Survey looks at how e-retailers can turn visitors into buyers

How do good e-retailers turn visitors into buyers? By giving them a good online experience, according to a survey released this week by ForeSee Results, a research company in Ann Arbor, Mich.

EMC continues ILM push

The EMC Forum, an EMC event for partners and customers, rolled into Toronto on Wednesday with a now-familiar message: enterprises can save money by prioritizing their storage needs.

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