SAPPHIRE NOW: Combining O-Data and X-Data is “next frontier” in business

ORLANDO - Many of the newest and fastest growing companies in the world today - like Uber Technologies Inc. and...

May 7th, 2019 Buckley Smith

Meeting customer demands today and tomorrow

Winning and keeping customers used to be entirely about the quality of a product or the service that product could...

Sponsored By: Avaya

Transforming the banking and investing experience coming into the cognitive era

While it may not yet be possible for fintech enterprises to offer consumers 100 per cent personalized banking and investing...

Sponsored By: IBM

Lessons from PCL’s Digital Transformation story

When Mark Bryant joined PCL in 2013, he faced a daunting task. As the first CIO of the employee-owned group...

October 26th, 2017 Glenn Weir

451 - Enterprise Digital Transformation Strategies

Here’s how to measure your digital transformation

Ask executives around the world just what they're trying to achieve with digital transformation and you can boil it down...

May 29th, 2017 Brian Jackson

Organizations are all talk, no action when it comes to customer experience, new report says

When it comes to customer experience (CX), most companies are all talk and no action, according to new research from...

April 4th, 2017 Mandy Kovacs

How the latest digital tools help small and mid-sized businesses compete with the giants

In the digital era, size no longer matters. Smaller companies are competing on a level playing field with larger ones...

Sponsored By: Avaya

Caring as a competitive advantage: Advice to give your vendor salesperson

The customer experience has increased in importance with service-based business models proliferating like cloud computing. The purchasing power is now...

March 7th, 2017 Brian Clendenin

Customer experience: The newest reason to adopt cloud services

Saving money is no longer the top reason to implement cloud services, say top CIOs.  The use of cloud has...

January 26th, 2017 Cindy Baker