Articles Related to customer experience

TD rolls out new operating model to deliver faster to-market customer benefits

TD Canada has introduced a new operating model: the Next Evolution of Work (NEW), which aims to deliver faster to-market customer benefits and solutions. “It's...

Cisco brings new customer experience capabilities to contact centers

Digital communications technology company Cisco has announced updates to its web conferencing platform Webex's CX (customer experience) portfolio, aimed at helping businesses deliver a...

How SMBs are using technology to turn crisis into opportunity

When raw material costs skyrocketed, Kendra Cruson seized the moment to transform her steel manufacturing company in Saskatchewan. She felt it was time to...

How the travel industry can provide customer experiences that balance safety and convenience

With COVID-19 prevention as a top priority for airlines, hotels, and resorts, almost every step of the customer journey is now executed through an application or similar digital tool.

Five tips to boost your customer experience

A dramatic change in the customer service landscape over the past year has many businesses revisiting their approach. “We had to move faster with our...

Alimentation Couche-Tard and McGill University launch retail tech lab

In a joint effort to transform customer experience at a critical time for retailers, Alimentation Couche-Tard and McGill University have launched a retail innovation laboratory at McGill University’s Bensadoun School of Retail Management.

Pandemic IT response shifting to user experience

One of the last things you want to hear on a 911 call is, “are you on mute?” Dropped calls and video conferences have been an ongoing problem since the pandemic began, said Jack Lumley, National Sales Manager Networking with Citrix Canada

How IT decision makers can deliver best-in-class digital experiences

Requests for home deliveries and curbside pickups in Canada have boomed as consumers look to reduce in-person contact with others, and digital apps and ecommerce platforms are undergoing a major stress test of constant usage.

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