When Mark Bryant joined PCL in 2013, he faced a daunting task. As the first CIO of the employee-owned group...
Ask executives around the world just what they're trying to achieve with digital transformation and you can boil it down...
When it comes to customer experience (CX), most companies are all talk and no action, according to new research from...
In the digital era, size no longer matters. Smaller companies are competing on a level playing field with larger ones...
The customer experience has increased in importance with service-based business models proliferating like cloud computing. The purchasing power is now...
Saving money is no longer the top reason to implement cloud services, say top CIOs. The use of cloud has...
Cloud growth will continue to grow for 2017, but cloud service vendors are going to be taking some tall orders...
Customer expectations are higher than ever today, especially on the web. They expect you to know who they are and...
The definition of a positive customer experience is when a brand reacts to customer interactions for the purpose of meeting...
