COVID-19 crisis could spur on digital transformation

The current COVID-19 global pandemic could provide the impetus for some companies to advance their digital transformations – but they’re...

March 16th, 2020 John Schofield

Cisco Customer Experience Center in photos

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December 22nd, 2019 Lynn Greiner

Meet your customer experience officer: ITWC report reveals the new business role of the CIO

CIOs have made the move beyond the role of IT Manager to become strategic business influencers, especially when it comes...

August 23rd, 2019 Cindy Baker

How to modernize data privacy to put the personal back into personalization

By Penny Gillespie, Vice President, Analyst, Gartner Inc. If you were asked to hand over your email address in return...

May 8th, 2019 Gartner

SAPPHIRE NOW: Combining O-Data and X-Data is “next frontier” in business

ORLANDO - Many of the newest and fastest growing companies in the world today - like Uber Technologies Inc. and...

May 7th, 2019 Buckley Smith

Meeting customer demands today and tomorrow

Winning and keeping customers used to be entirely about the quality of a product or the service that product could...

Sponsored By: Avaya

Transforming the banking and investing experience coming into the cognitive era

While it may not yet be possible for fintech enterprises to offer consumers 100 per cent personalized banking and investing...

Sponsored By: IBM

Lessons from PCL’s Digital Transformation story

When Mark Bryant joined PCL in 2013, he faced a daunting task. As the first CIO of the employee-owned group...

October 26th, 2017 Glenn Weir

451 - Enterprise Digital Transformation Strategies

Here’s how to measure your digital transformation

Ask executives around the world just what they're trying to achieve with digital transformation and you can boil it down...

May 29th, 2017 Brian Jackson