Lessons from PCL’s Digital Transformation story

When Mark Bryant joined PCL in 2013, he faced a daunting task. As the first CIO of the employee-owned group...

October 26th, 2017 Glenn Weir

451 - Enterprise Digital Transformation Strategies

Here’s how to measure your digital transformation

Ask executives around the world just what they're trying to achieve with digital transformation and you can boil it down...

May 29th, 2017 Brian Jackson

Organizations are all talk, no action when it comes to customer experience, new report says

When it comes to customer experience (CX), most companies are all talk and no action, according to new research from...

April 4th, 2017 Mandy Kovacs

How the latest digital tools help small and mid-sized businesses compete with the giants

In the digital era, size no longer matters. Smaller companies are competing on a level playing field with larger ones...

Sponsored By: Avaya

Caring as a competitive advantage: Advice to give your vendor salesperson

The customer experience has increased in importance with service-based business models proliferating like cloud computing. The purchasing power is now...

March 7th, 2017 Brian Clendenin

Customer experience: The newest reason to adopt cloud services

Saving money is no longer the top reason to implement cloud services, say top CIOs.  The use of cloud has...

January 26th, 2017 Cindy Baker

cloud rocky gondola

Cloud expectations for 2017: reduce work and costs, improve customer satisfaction

Cloud growth will continue to grow for 2017, but cloud service vendors are going to be taking some tall orders...

January 3rd, 2017 Brian Jackson

Experience is Everything

Experience is Everything

Customer expectations are higher than ever today, especially on the web. They expect you to know who they are and...

October 22nd, 2016 IT World Canada Team

Customizing customer experience for today’s consumer

The definition of a positive customer experience is when a brand reacts to customer interactions for the purpose of meeting...

Sponsored By: IBM