Open source CRM and ERP alternatives go commercial

Open source CRM and ERP alternatives go commercial

The back office for any company requires many different layers of software. Essentials like e-mail and a basic Web site...

July 3rd, 2009 IDG News Service

CRM faces integration blues

CRM faces integration blues

Software as a service (SaaS) has gone beyond the realm of rogue deployments, and CRM software, most notably Salesforce.com, has...

October 21st, 2007 Galen Gruman

Salesforce targets SAP users with birthday gift

Salesforce targets SAP users with birthday gift

Salesforce.com Inc. unveiled the 20th generation of its hosted CRM (customer relationship management) software Monday, and announced a connector integrating...

July 17th, 2006 China Martens

Microsoft wooing rivals’ CRM users

Microsoft wooing rivals’ CRM users

Although a latecomer to the CRM business, Microsoft Corp. has been quietly luring customers away from more established rivals like...

April 2nd, 2006 Marc L Songini

Salesforce.com CRM rollout at Cisco stalled

Salesforce.com CRM rollout at Cisco stalled

What once looked to be a marquee deployment of hosted CRM software at Cisco Systems Inc. is now the subject...

July 3rd, 2005 Marc L. Songini

Salesnet unveils industry-specific CRM services

Salesnet unveils industry-specific CRM services

Salesnet Inc. Monday launched three versions of its hosted CRM software, designed for companies in the telecommunications, commercial lending, and...

June 20th, 2004 Ann Bednarz

Making a business case for customer data integration

Making a business case for customer data integration

The use of customer data integration (CDI) tools just may be the cure for return on investment (ROI)-challenged enterprise software...

March 22nd, 2004 Ryan B. Patrick

Microsoft committed to CRM for SMEs, Gates says

Microsoft committed to CRM for SMEs, Gates says

Microsoft Corp. is committed to the SME (small and medium-sized enterprise) market for CRM (customer relationship management) software, and is...

February 1st, 2004 Gillian Law

Microsoft delays CRM apps

Microsoft delays CRM apps

Corporate users who were hoping that Microsoft Corp. would put its promised customer relationship management applications under their Christmas trees...

January 1st, 2003 Marc L. Songini