Articles Related to CRM software, Cisco tie-up produces SMB call-centre tech

The new offering integrates

Open source CRM and ERP alternatives go commercial

Open source 'alternatives' from SugarCRM, Openbravo, and Compiere have tapped the power of open source development to make customization easy, but the line between community and commercial is quickly crossed ...

CRM faces integration blues

Can you make and other on-demand CRM apps play nicely with your ERP and other core systems? How much work and what arrangements will this integration require? Results still vary.

Salesforce targets SAP users with birthday gift Inc. unveiled the 20th generation of its hosted CRM (customer relationship management) software, announcing a connector integrating its CRM software-as-a-service with SAP AG's R/3 ERP (enterprise resource planning) applications.

Microsoft wooing rivals’ CRM users

Although a latecomer to the CRM business, Microsoft Corp. has been quietly luring customers away from more established rivals like Siebel Systems Inc., now part of Oracle Corp. CRM rollout at Cisco stalled

What once looked to be a marquee deployment of hosted CRM software at Cisco Systems Inc. is now the subject of a damning report from a research firm that says the project has stalled. In a note published on June 22, analysts from JMP Securities LLC suggested that a deployment of CRM software from San Francisco-based Inc. had been temporarily delayed.

Salesnet unveils industry-specific CRM services

Salesnet Inc. Monday launched three versions of its hosted CRM software, designed for companies in the telecommunications, commercial lending, and advertising/media industries.

Making a business case for customer data integration

The use of customer data integration (CDI) tools just may be the cure for return on investment (ROI)-challenged enterprise software deployments. According to Elizabeth Roche, enterprise applications strategies vice-president for Stamford, Conn.-based Meta Group, the migration to managing customer information assets using a CDI strategy has begun.

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