The back office for any company requires many different layers of software. Essentials like e-mail and a basic Web site...
Software as a service (SaaS) has gone beyond the realm of rogue deployments, and CRM software, most notably Salesforce.com, has...
Salesforce.com Inc. unveiled the 20th generation of its hosted CRM (customer relationship management) software Monday, and announced a connector integrating...
Although a latecomer to the CRM business, Microsoft Corp. has been quietly luring customers away from more established rivals like...
What once looked to be a marquee deployment of hosted CRM software at Cisco Systems Inc. is now the subject...
Salesnet Inc. Monday launched three versions of its hosted CRM software, designed for companies in the telecommunications, commercial lending, and...
The use of customer data integration (CDI) tools just may be the cure for return on investment (ROI)-challenged enterprise software...
Microsoft Corp. is committed to the SME (small and medium-sized enterprise) market for CRM (customer relationship management) software, and is...
Corporate users who were hoping that Microsoft Corp. would put its promised customer relationship management applications under their Christmas trees...
