Managed Services & Outsourcing

RingCentral drills down the opportunities for AI to revamp customer interactions

Ashee Pamma - March 8, 2024

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

Paul Barker - March 5, 2024

As Broadcom sells its EUC Division, frustration mounts for many

Paul Barker - February 26, 2024

Keeping ethics in artificial intelligence

Meagan Simpson - August 16, 2018

As artificial intelligence (AI) develops and its uses continue to grow, there’s still a discussion to be had around how to use AI in...

New ‘heavy lifting’ drone gets green light from Transport Canada

Brian Jackson - August 8, 2018

Drone Delivery Canada is moving one step closer to commercial viability for hauling cargo through Canadian skies.

BlackBerry announces new ransomware recovery tool

Meagan Simpson - August 6, 2018

BlackBerry is attempting to make it easier for a businesses to protect itself against ransomware attacks by introducing a new recovery feature for its Workspaces platform, it announced on Monday.

Google sister company moves forward with smart neighbourhood project

Meagan Simpson - August 1, 2018

Toronto’s smart city project with Sidewalk Labs is set to move forward after signing a new agreement with Waterfront Toronto.

Phoenix failure will cost government $2.2 billion: Senate

Brian Jackson - August 1, 2018

A Senate report estimates the highest costs of the failed Phoenix pay project to date.

Hashtag Trending – Increased tech use could lead to ADHD in teens, IBM sues Groupon, human-machine mind control may be a reality

Mandy Kovacs - July 18, 2018

Teens who use a lot of tech may be at an increased risk of developing ADHD, IBM is suing Groupon for patent infringement, and controlling machines with human minds like Pacific Rim may be a reality.

Dell EMC announces upgrades to its Microsoft Azure Stack at Inspire

Alex Coop - July 17, 2018

Dell EMC announced upgrades to its Dell EMC Cloud for Microsoft Azure Stack at Microsoft Inspire in Las Vegas yesterday. The company has decided to...

Considerations for moving government data into the cloud

Renee Sylvestre-Williams - July 6, 2018

Governments stand to gain huge benefits from what the cloud can deliver, says Jim Love, Chief Information Officer at IT World Canada on a...

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IT service management is key to enterprise digital transformation, says new BMC report

RingCentral drills down the opportunities for AI to revamp customer interactions

As Broadcom sells its EUC Division, frustration mounts for many

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

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3 routes tech CEOs can take to expand RPA services

Gartner - June 14, 2023

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...