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Companies combat phishing scams

The potential erosion of consumer confidence in the online transaction process and the cost to companies resulting from phishing scams has triggered a multifaceted response from some organizations.

IT Focus editorial opinion: Man-made IT mistakes

The old adage says,

Financial companies demanding better software

A group of tech-minded U.S. financial services firms says it

Citibank offshores to Philippines

Right on cue Citibank Australia is the first of the big financial services firms to relocate its call centre operations to Manila in the Philippines.

Australia provides alternative to Asian outsourcing

Global financial software house DST International Ltd. (DSTi) is doing something different with its software development. It's doing it here in Australia. And now DSTi is increasing the amount of coding it's doing in Australia, competing head-on with perceived low-cost outsourcers in Asia and India.

Siebel adds to banking products with Eontec buy

Siebel Systems Inc. said Tuesday it has acquired Dublin-based banking software developer Eontec Ltd. to add transactional capabilities to its banking CRM (customer relationship management) and analytics offerings. Siebel paid US$70 million cash for the company, and will pay up to US$60 million more in cash throughout 2005 if revenue and customer-satisfaction targets are met, according to executives.

Improving the customer experience needs work

In response to rising attrition and defection rates, financial services companies have made CRM a priority over the past two years, but according to a recent survey, there is work to be done in terms of improving customer loyalty.

Survey: CRM companies not loyal to customers

In response to rising attrition and defection rates, financial services companies have made CRM a priority over the past two years, but according to a recent survey, there is work to be done in terms of improving customer loyalty.

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In financial services, old data can lead to new insights – Part 2

In a previous post, I explored the power of data to give you a competitive advantage. In this part of the series, I will...

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Finding the way forward with digital spend management

Emerging technologies have revolutionized business processes, yet companies from coast to coast are still wasting time using handwritten records, spreadsheets, and emails to process...

Making IT a stakeholder in strategic planning

Finance and IT are on a shared journey, but all too often they wait to talk until the trip is in full swing. Rather...

Canada’s leading digital bank moving boldly into digital future

For many organizations that came into being before the birth of the Internet, “digital” was something they had to learn to be. Tangerine Bank,...

Major Canadian insurer riding the digital wave

The insurance industry has always traditionally been slow to adopt digital technologies. But with customers now demanding the kinds of services and tools being...