Articles By Jon Surmacz

Don

Don

In today’s regulatory climate, compliance spending has become another cost of doing business. And it’s a cost that’s on the...

September 30th, 2004 Jon Surmacz
Turnover is expensive

Turnover is expensive

It's been a while since CIOs have had to worry about staff turnover. But as the economy picks up, it...

June 21st, 2004 Jon Surmacz
Selling the strategic value of IT

Selling the strategic value of IT

More than two-thirds of CIOs say that their CEOs view IT as a cost of doing business - and not,...

May 31st, 2004 Jon Surmacz
Your CEO still doesn’t get IT

Your CEO still doesn’t get IT

More than two-thirds of CIOs say that their CEOs view IT as a cost of doing business — and not,...

April 20th, 2004 Jon Surmacz
In search of alignment answers

In search of alignment answers

How should CIOs manage their application portfolios? How can a business become more agile? The recently formed Business Technology Management...

April 5th, 2004 Jon Surmacz
Clicks doing the trick

Clicks doing the trick

Last year was a good one to be an e-retailer, according to a pair of reports that show all-time highs...

March 31st, 2004 Jon Surmacz
Improving the customer experience needs work

Improving the customer experience needs work

A recent global survey of 174 senior managers at financial services companies conducted by the Economist Intelligence Unit (a research...

March 31st, 2004 Jon Surmacz
Survey: CRM companies not loyal to customers

Survey: CRM companies not loyal to customers

In response to rising attrition and defection rates, financial services companies have made CRM a priority over the past two...

March 11th, 2004 Jon Surmacz
Investment ramps up for analytics

Investment ramps up for analytics

The focus of customer relationship management investments has typically been to collect data generated across channels (operational CRM). That will...

February 29th, 2004 Jon Surmacz
Women in IT gaining ground on male colleagues

Women in IT gaining ground on male colleagues

For the first time in its short history, which dates back to 2000, IT job board Dice Inc. reports that...

February 17th, 2004 Jon Surmacz