Jon Surmacz

The focus of customer relationship management investments has typically been to collect data generated across channels (operational CRM). That will change in 2004.

For the first time in its short history, which dates back to 2000, IT job board Dice Inc. reports that women

Before committing to new employees, many CIOs find value in hiring IT staff on a contract basis, then grooming them for full-time employment, according to a recent study.

The focus of customer relationship management (CRM) investments has typically been to collect data generated across channels (operational CRM). That will change in 2004. According to a recent report, upcoming CRM investments, so-called "analytical CRM" will help executives make sense of

The Internet is gaining value as a way to conduct business with suppliers, according to a recent report that identifies steady growth for Internet purchasing.

Software still stinks. The Cutter Consortium, an Arlington, Mass.-based IT consulting and advisory service, recently surveyed more than 150 software development organizations across several industries and found that 38 percent of developers said their companies do not have an adequate software quality assurance program.

Preventing burnout is a primary concern for IT managers in 2003, largely because it can lead to...

Web retailers will have to upgrade their Web sites to address the demands and needs of broadband...