Rosie Lombardi

Consumer advocacy groups are outraged at the Canadian Radio-television and Telecommunications Commission's decision to funnel $652.7 million from deliberate overbillings of telephone customers to expanding broadband services. The money should be refunded to home phone users, they say.

Work-life balance should mean more than just making time to do your duty to your family. Somehow, the notion that people also need time to recharge, rejuvenate and recreate themselves in activities that are neither work nor family has gotten lost in all the noise about flex-time, telecommuting and employee assistance programs.

While many companies mouth platitudes about keeping customers front and centre, few actually deliver on their promises. A new book, Becoming a Customer-Focused Organization, shows companies how they can actually walk the talk.

Consumer advocacy groups are outraged at the Canadian Radio-television and Telecommunications Commission's (CRTC) decision, announced yesterday, to funnel $652.7 million resulting from deliberate overbillings of telephone customers to expansion of broadband services instead of refunding the money.

Television has come a long way since the simple, halcyon days of rabbit ears and a tiny three-channel universe. According to a new report from IBM, disruptions in the television industry today will lead to long-term upheavals as dramatic as the music industry's trials and tribulations.

Play "follow the leader" - Cochran believes an organization's leaders set the tone for everything, good or bad, that takes place within the company....

Step 1: Specify organizational cybersecurity objectives

Arming senior IT executives with a rational, economic approach to allocating security funds is the aim of a new book, Managing Cybersecurity Resources: A Cost-Benefit Analysis by Lawrence A. Gordon and Martin P. Loeb, both professors of managerial accounting and information assurance at the University of Maryland.Written in plain English, the book provides a framework for building compelling business cases that will warm the cockles of the CFO's heart.