Rosie Lombardi

Listed below are four of the most frequently used ploys by software sales vendors, as shared by customers from across Europe and North America....

Software sales vendors may mouth platitudes about how "customer-centric" they are, but the reality is that aggressive sales tactics are still rampant. Customer organizations need to become more aware of vendors' tricks and learn counter-tactics to avoid being forced into sales they don't need or want.

Donald Tapscott sniffs yet another dramatic paradigm shift in the eddies and currents of today's business and social trends: from traditional, closed, stale economics to open, orchestrated, transparent "Wikinomics."

Cyber-gangs are increasingly targeting businesses, where the largest concentrations of valuable data are to be found. There is easy money to be made, said Detective Constable Mark Fenton of the Vancouver police

Everyone

Rumours of the death of IT departments are greatly exaggerated. IT World Canada spoke with four Canadian CIOs - and all agreed the timeline of Gartner's prediction is premature. It's unlikely that 10 per cent of IT departments will disappear off the face of the earth by 2011. Rosie Lombardi reports.

Workforce optimization is now in fashion with retailers, and Holt Renfrew is a glamorous model showcasing its benefits. The Toronto-based luxury retailer is implementing Workbrain Corp.

Raj Setty, the man who wrote the book