Workforce optimization is now in fashion with retailers, and Holt Renfrew is a glamorous model showcasing its benefits.

What’s optimized?

  • Time and attendance: system tracks staff attendance and hours worked, while interfacing with corporate HR and payroll;
  • Workforce planning: it provides detailed planning features for eight types of labour;
  • Workforce scheduling: offers features that accommodate seven different types of scheduling; interfaces with logistics, inventory, and POS systems;
  • Intelligence: provides senior management with dashboards, performance measures, productivity and other management reports.

The Toronto-based luxury retailer is implementing Workbrain Corp.’s integrated suite of workforce management software modules in an effort to enhance customer service levels and reduce operating costs.

Started as a beaver-fur hat shop in Qu