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HomeAuthorsPosts by Cindy Baker

Cindy Baker

Cindy Baker has over 20 years of experience in IT-related fields in the public and private sectors, as a lawyer and strategic advisor. She is a former broadcast journalist, currently working as a consultant, freelance writer and editor.

Articles by Cindy Baker

Three ways to keep up with cybersecurity demands

Cindy Baker -
Many organizations are finding it harder to manage the increasing pace and sophistication of security threats these days. But the right technologies and strategies...

Five tips to boost your customer experience

Cindy Baker -
A dramatic change in the customer service landscape over the past year has many businesses revisiting their approach. “We had to move faster with our...

Have AI chatbots come of age?

Cindy Baker -
Conversations with chatbots are getting a lot more interesting. Fueled by artificial intelligence and natural language processing, chatbot technology has taken leaps forward over...

E-signatures essential for the anywhere economy

Cindy Baker -
It’s finally time to go paperless. The pandemic has forced organizations to change the way they work. Tedious paper and in-person processes are out....

Louis Riel School Division and Microsoft forge new models for digital learning

Cindy Baker -
One of the keys to improving digital learning is to break down technology barriers. That’s the approach taken by the Louis Riel School Division...

Are you ready for turbocharged ransomware attacks?

Cindy Baker -
If you think ransomware is a problem now, brace yourself. It’s going to get a lot worse. The number and severity of ransomware attacks...

Got digital transformation headaches? Automation may be the answer

Cindy Baker -
IT leaders say the challenges of the job keep growing. They’re faced with more demands to provide service anywhere and on any device.  Plus,...

Want to make a bigger impact with cloud? Do these five things

Cindy Baker -
It takes more than technology to succeed with cloud. That’s what the BCDevExchange learned when it successfully slashed the time and costs to develop...
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