Walter Gasparini

Walter Gasparini’s career in the public sector began at the federal level, when he worked in the Department of Veteran Affairs in P.E.I. For the last dozen years, however, he has been director of information technology services for the Region of Waterloo, Ont.

Gasparini says the push is on to improve how the regional government presents information to its citizens. It has begun to look more closely at an integrated approach to service delivery and an electronic approach via the Web. The region is also seeking to implement a citizen forum type of application so it can get feedback from its citizens on the types of programs it may launch.

One of the main challenges in promoting ESD is in changing the culture in the public sector, Gasparani said. And the problems go beyond just changing the perception of how government could work by delivering more services online.

“The internal knowledge and experience for implementing and supporting the technology to do that is a challenge and it’s expensive to do that, especially because you need to keep costs down,” he said.

Despite the challenges, Gasparini looks back fondly on some of his achievements: He introduced new technologies in areas where they hadn’t existed, he participated with colleagues from other municipalities in the region in building a fibre network, and he helped provide Internet connections to public libraries in rural areas.

Still, as he examines his current role in managing the day-to-day operations, he expects his role to evolve into “looking more strategically two or three years from now, asking where we want to be with certain things.”

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Featured Articles

Empowering the hybrid workforce: how technology can build a better employee experience

Across the country, employees from organizations of all sizes expect flexibility...

What’s behind the best customer experience: How to make it real for your business

The best customer experience – the kind that builds businesses and...

Overcoming the obstacles to optimized operations

Network-driven optimization is a top priority for many Canadian business leaders...

Thriving amid Canada’s tech talent shortage

With today’s tight labour market, rising customer demands, fast-evolving cyber threats...

Staying protected and compliant in an evolving IT landscape

Canadian businesses have changed remarkably and quickly over the last few...

Related Tech News

Tech Jobs

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

Tech Companies Hiring Right Now